This A2 artwork is an original drawing, created on 250gsm card using a combination of graphite, charcoal and chalk. The artwork is sold unframed, but framing can be added as an optional extra if desired. Please note that colours may vary slightly from those shown on screen due to differences in display settings and screen calibration.

I hope you love your new artwork, but if for any reason you're not completely happy with your purchase, please see my returns and refunds policy below.

Returns

I accept returns on original artwork and prints purchased directly through my website.

If you wish to return an item, please contact me via email within 14 days of receiving your artwork to request a return. I would appreciate being notified within 7 days where possible.

Once you've notified me, you have a further 14 days to return your artwork.

All returned artwork must be securely packaged, preferably in its original packaging, and returned in its original, as-new condition.

Please take care when handling and repackaging your artwork. Any damage, marks or signs of wear and tear may result in a deduction from your refund to reflect any loss in value caused by unnecessary handling.

Refunds

Once your returned artwork has been received, I will inspect it and process your refund within 14 days of receiving the return, provided it meets the conditions outlined above.

Refunds will be issued to your original payment method and will not include the original standard delivery charge.

Please note that return postage costs are the responsibility of the customer for change-of-mind returns.

Damaged or Faulty Artwork

Every piece of artwork is carefully packaged to ensure it reaches you safely.

However, if your artwork arrives damaged or faulty, please contact me via email as soon as possible, ideally within 7 days of receiving your order.

Please include your order number, a description of the issue and photographs of the damage, including the packaging where possible.

We can then arrange an appropriate solution, including a return, replacement (where available) or refund.

For damaged or faulty items, reasonable return postage costs will be covered.

Commissioned & Bespoke Artwork

As commissioned and bespoke artwork is created specifically for you, I cannot accept change-of-mind returns or cancellations once work has begun, except where required by law.

If your commissioned or bespoke artwork arrives damaged, faulty or not as agreed, please contact me via email as soon as possible, ideally within 7 days of delivery, so we can arrange a suitable resolution.

Return Shipping

Customers are responsible for ensuring returned artwork is packaged securely to prevent damage during transit.

I recommend using a tracked and insured delivery service, as artwork can be delicate and valuable.

Contact

For any questions regarding returns, refunds or damaged artwork, please get in touch via the contact form on my website or by email.

Your statutory consumer rights are not affected by this policy.

Shipping & Delivery

All artwork and prints purchased directly through this website will be carefully packaged to ensure they arrive safely and in excellent condition.

Orders are dispatched via Royal Mail within 3 working days of purchase. Please allow approximately 5–7 working days for UK orders to arrive and 7–10 working days for international orders.

Please note that delivery times are estimates and may vary due to postal delays, bank holidays or circumstances beyond our control.

Commissioned Artwork

For commissioned or bespoke pieces, production and delivery times will vary depending on the nature and complexity of the artwork.

Timescales will be discussed and agreed upon before work begins, so you'll have a clear understanding of when to expect your finished piece.

Delivery Issues

If your order hasn't arrived within the expected timeframe, or you experience any issues with your delivery, please get in touch via our contact form and I'll be happy to help.

All our items are designed by me, and I own the copyright ©cleustaceart. Sorry to say this means you can’t copy, sub-license or resell any item, or include it in any online or offline archive or database.