I accept returns on original artwork and prints purchased directly through my website.

If you wish to return an item, please contact me via email within 14 days of receiving your artwork to request a return. I would appreciate being notified within 7 days where possible.

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Once you've notified me, you have a further 14 days to return your artwork.

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All returned artwork must be securely packaged, preferably in its original packaging, and returned in its original, as-new condition.

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Please take care when handling and repackaging your artwork. Any damage, marks or signs of wear and tear may result in a deduction from your refund to reflect any loss in value caused by unnecessary handling.

Once your returned artwork has been received, I will inspect it and process your refund within 14 days of receiving the return, provided it meets the conditions outlined above.

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Refunds will be issued to your original payment method and will not include the original standard delivery charge.

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Please note that return postage costs are the responsibility of the customer for change-of-mind returns.

Every piece of artwork is carefully packaged to ensure it reaches you safely.

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However, if your artwork arrives damaged or faulty, please contact me via email as soon as possible, ideally within 7 days of receiving your order.

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Please include your order number, a description of the issue and photographs of the damage, including the packaging where possible.

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We can then arrange an appropriate solution, including a return, replacement (where available) or refund.

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For damaged or faulty items, reasonable return postage costs will be covered.

As commissioned and bespoke artwork is created specifically for you, I cannot accept change-of-mind returns or cancellations once work has begun, except where required by law.

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If your commissioned or bespoke artwork arrives damaged, faulty or not as agreed, please contact me via email as soon as possible, ideally within 7 days of delivery, so we can arrange a suitable resolution.

Customers are responsible for ensuring returned artwork is packaged securely to prevent damage during transit.

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I recommend using a tracked and insured delivery service, as artwork can be delicate and valuable.

For any questions regarding returns, refunds or damaged artwork, please get in touch via the contact form on my website or by email.

 

Your statutory consumer rights are not affected by this policy.